Privacy Policy for MamaApp
Last Updated: 25.03.2025
At MamaApp, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, MamaApp. Please read this policy carefully to understand how your personal information is handled.
1. Introduction
MamaApp is a mobile application offering a combination of social media features, an interactive calendar with task management, and a reward system. Users can earn points called MAHs, which can be redeemed in the app's shop for items or for non-material rewards. Users may also purchase MAHs using real currency. The app provides two user interfaces: a standard version and a simplified version, which is designed for elderly or neurodivergent users.
This Privacy Policy is drafted in strict compliance with the Swiss Federal Act on Data Protection (FADP), the European Union's Digital Services Act (DSA), the Digital Markets Act (DMA), and relevant financial regulations to outline our data collection, usage, sharing practices, and financial transaction security.
2. Information We Collect
We collect various types of information to provide and improve our services:
2.1 Personal Information
Registration Data: Name, email address, phone number, date of birth, and password.
Profile Data: Profile pictures, username, bio, and other optional information.
Calendar and Task Data: Information about tasks, rewards, and associated data created by users in the calendar and task management features.
2.2 Usage Data
Activity Logs: Actions performed within the app, such as task completion, social media interactions, and reward redemptions.
Device Information: Information such as IP address, device type, operating system, and mobile network information.
Location Data: With your permission, we may collect location data to enhance user interactions with location-specific rewards or tasks.
2.3 Financial and Transaction Data
Payment Information: If you purchase MAHs, we collect payment information, such as credit card details or other payment methods. Payment processing is handled by third-party payment providers compliant with PCI-DSS standards.
Transaction History: Details regarding purchases of MAHs, amounts, dates, and transaction methods.
2.4 Points and Shop Data
Data on MAHs earned, redeemed, and items purchased within the in-app shop.
2.5 Non-material Rewards
Data on non-material rewards (e.g., PlayStation playtime) offered and claimed within the app.
3. How We Use Your Information
We use your information for the following purposes:
Account Management: To create and manage your account, including managing profiles for both standard and simplified interfaces.
Task and Reward Management: To facilitate the assignment of tasks and distribution of rewards.
Points and Shop System: To allow you to earn and redeem MAHs for items or non-material rewards, and to process payments when purchasing MAHs.
Financial Transactions: To process and verify financial transactions related to the purchase of MAHs, ensuring compliance with relevant regulations for financial institutions.
Social Media Features: To enable social interactions between users, including sharing posts, comments, and other social media content (with parental supervision where applicable).
Personalization: To provide a customized experience, including offering a simplified interface for elderly or neurodivergent users.
Communication: To send you updates, notifications, and other information regarding the app.
4. Children's Privacy
MamaApp is designed to be used by children under the age of 13 under parental or caretaker supervision. Children can create tasks, earn MAHs, and participate in the app's reward system. However, children cannot post anything on the social media platform without prior parental or caretaker approval.
Parental Controls: Parents or caregivers are required to review and approve any posts or social media interactions made by children under 13.
Child's Data: Personal data from users under 13 is only collected and processed with verifiable parental consent, in compliance with data protection laws.
If you believe that we have collected personal data from a child under 13 without parental consent, please contact us at [support@mamaapp.com], and we will take steps to delete the information as soon as possible.
5. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
With Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as hosting, payment processing, or customer support.
Payment Providers: When you purchase MAHs, payment processing is managed by third-party providers who comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure secure handling of financial data.
Legal Requirements: We may disclose your information to comply with applicable law or in response to legal processes, including requests from law enforcement or regulatory authorities under the DSA and DMA.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
6. Financial Transactions and Data Protection
When purchasing MAHs, your financial information is handled with the highest security standards:
Payment Processing: Payments are processed via third-party payment processors who adhere to PCI-DSS standards.
Data Encryption: All financial data, including payment information, is encrypted during transmission using SSL (Secure Socket Layer) technology.
Fraud Detection: We use automated systems to detect and prevent fraudulent transactions, ensuring the integrity of your purchases.
We only retain financial data related to transactions for as long as required by applicable laws and financial regulations.
7. User Rights
As a user, you have several rights regarding your personal data:
Access and Rectification: You can request access to and correct your personal data at any time.
Data Portability: Under the DSA and DMA, you have the right to request the transfer of your data to another service provider.
Right to Deletion: You can request the deletion of your personal data. However, certain data may be retained as required by law, particularly transaction and financial records.
Right to Object: You may object to the processing of your data for specific purposes, including marketing or profiling.
Consent Withdrawal: You may withdraw your consent for specific data processing activities at any time.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. These measures include encryption, access controls, regular security assessments, and compliance with financial data security standards.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Financial transaction data is retained as required by applicable financial regulations.
10. Special Provisions for Elderly or Neurodivergent Users
The simplified interface for elderly or neurodivergent users includes adjusted privacy settings and user experience to ensure ease of use and security. We encourage caregivers or family members to supervise usage when necessary.
11. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or via email. Your continued use of the app after such changes will constitute acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: support@mamaapp.ch
By using MamaApp, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Compliance with DSA, DMA, and Financial Regulations: This privacy policy has been designed in accordance with the Digital Services Act (DSA), Digital Markets Act (DMA), and applicable financial regulations to ensure transparency, user rights, and compliance with the regulatory framework applicable to online platforms, digital services, and financial transactions.
14. Deleting Your Account
To delete your account and associated information, please follow these steps:
- Go to **Settings** in the app.
- Select **Delete My Account**.
Please note that deleting your account will permanently remove your profile, tasks, rewards, and all associated data from our systems. Certain data may be retained as required by law, particularly transaction and financial records.